Canbury Management Ltd.

The Old Office
Tims Boatyard
Timsway
Staines upon Thames
Middlesex, TW18 3JY

Phone 01784 466501
mail info@canbury-man.co.uk
web www.canbury-man.co.uk

 

ARMA MPU

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COMPLAINTS PROCEDURE

If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint.

1.       A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:

  • Liam Robinson BSc ACostE

2.         Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

3.        Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

4.        Within twenty one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

5.        If you are dissatisfied with any aspect of our handling of your complaint, you should contact:

         Ombudsman Services: Property

         PO Box 1021

         Warrington WA4 9FE

         0330 440 1634

who will conduct a separate, impartial review of your complaint and contact you to inform you of the conclusion of this review.